Mainline Dispatch SMS Program

Information about our SMS messaging program, including the opt-in script, sample messages, and how to opt out.

Brand

Mainline Dispatch

Operated by

Lead Control Media LLC

Address

1650 Garnet Avenue, San Diego, CA 92109

Support

leadcontrolmediaapps1@gmail.com

Program

Mainline Dispatch SMS — service notifications

How you opt in

Opt-in is collected verbally on the phone. At the end of every inbound call to (858) 434-5160, our AI agent reads this script word-for-word and waits for a "yes" before adding the caller's mobile number to the SMS list:

"Before we go — as part of this service, I can send you up to 5 text messages about your service request: a summary of this call, appointment confirmations, and dispatch updates. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help. Would you like to receive those texts?"

We only send SMS if the caller affirmatively says yes. Silence, ambiguity, or "no" results in no SMS being sent.

How we capture and store proof of consent

For every opted-in caller, we retain the following audit record:

Call recording or transcript containing the verbal opt-in script and the caller's affirmative response
Timestamp of the consent (date, time, time zone)
Mobile number the consent applies to
Inbound number called (the source of the opt-in)
The exact script version read by the AI agent at the time of consent

Consent records are retained for the duration of our relationship with the caller plus a minimum of four (4) years thereafter, in alignment with TCPA recordkeeping guidelines. Consent records are available on request for compliance verification.

What we send

Call summary after your inbound call
Service request confirmation
Appointment confirmation
Emergency dispatch updates
Customer support replies

Sample messages

Every message identifies the sender as "Mainline Dispatch". The first message in any conversation includes opt-out instructions and the "Msg & data rates may apply" disclosure. Examples below use placeholder names; real messages contain the caller's actual details.

1. Call summary (first message)

Mainline Dispatch: Hi Sarah, we got your call about a leaking kitchen sink. Riverview Plumbing will follow up shortly. You may receive up to 5 messages about this request. Reply STOP to opt out, HELP for help. Msg & data rates may apply.

2. Service request confirmation

Mainline Dispatch: Riverview Plumbing received your request for a kitchen sink repair at 1421 Oak St. We'll text once a technician is scheduled. Reply STOP to opt out.

3. Appointment confirmation

Mainline Dispatch: Mike from Riverview Plumbing is scheduled to visit you Tue 5/19 between 2:00–4:00pm. Reply STOP to opt out.

4. Emergency dispatch update

Mainline Dispatch: Mike from Riverview Plumbing is on the way for your burst pipe. ETA ~25 min. Reply STOP to opt out.

5. Customer support reply

Mainline Dispatch: Re your question on pricing — Mike says the kitchen sink repair will run $250–$450 depending on access. Reply STOP to opt out, HELP for help.

Program details

Brand identifier: All messages identify the sender as "Mainline Dispatch."

Frequency: Up to 5 messages per service request.

Cost: Message and data rates may apply, depending on your mobile carrier.

Opt out: Reply STOP to any message at any time. You will receive one final confirmation message and no further messages.

Help: Reply HELP to any message for instructions, or email leadcontrolmediaapps1@gmail.com.

Age: SMS recipients must be 18 or older.

Carriers: Supported on all major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information described in our Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For full details on how we collect, use, and protect your information, see our Privacy Policy. For the rules governing use of the service, see our Terms of Service.

Last updated: May 13, 2026